The withdrawal button remains grey or your balance shows no change after a payout request. The most common cause is an incomplete account verification step that the system flags before processing.

Pending Withdrawal Not Moving

The player sees the withdrawal status unchanged for longer than normal.

• Identity verification has not been completed.
• The payment method used is not the same as the deposit method.
• A bonus wagering condition is still active.
• The casino days betting account has a pending chargeback or dispute.
• The withdrawal amount is above the daily limit for your tier.

1. Log into your casino days mobile or desktop account.
2. Go to the profile or settings section.
3. Check that all personal details match your identity document exactly.
4. Upload a clear photo of your passport, driver licence or ID card if asked.
5. Take a selfie holding the document next to your face for the liveness check.
6. Add a proof of address such as a utility bill or bank statement dated within the last three months.
7. Return to the cashier and select the same payment method you used for the deposit.
8. Cancel the current withdrawal if the method differs.
9. Start a new withdrawal with the correct method.
10. Review the active bonus terms in the promo section.
11. Complete any wagering requirement shown there before requesting again.
12. Ensure no other withdrawal request is pending in the history.
13. If all steps are done and the status stays unchanged, contact support with your account ID and the transaction number.

Welcome Bonus or Free Spins Not Credited

The player registers and deposits but sees no bonus amount or free spin counter.

• The bonus code was not entered during deposit.
• The deposit amount is below the minimum required for the offer.
• The payment method used is excluded from the promotion.
• The casino days app or website account was opened through a different link than the promotional one.
• The player already claimed a previous welcome offer under the same IP or device.

1. Open the casino days mobile site or desktop and log in.
2. Navigate to the promotions or bonus page.
3. Find the welcome offer you intended to claim and read its requirements.
4. Check if a bonus code field appears in the deposit form.
5. If yes, enter the code exactly as shown in the promotion email or banner.
6. Verify that your deposit amount meets the minimum stated.
7. Switch to a different payment method if the current one is listed as excluded.
8. Clear the browser cache or restart the casino days betting app.
9. Wait up to one hour after the deposit confirmation.
10. If nothing appears, check the bonus history for a declined reason.
11. Look for a message that says the offer was already used on another account.
12. If you suspect a duplicate account, contact support to merge or clarify.
13. After all checks fail, contact support with your username and the deposit transaction ID; mention the exact offer name.

Deposit Left Bank but Not on Balance

The player sees the outgoing transfer in their bank statement but the casino balance remains unchanged.

• The payment provider processes the transaction on a delay.
• The player used a method that requires manual approval, such as a bank transfer.
• The deposit amount was below the minimum threshold for automatic credit.
• The casino days betting account had an expired session, causing the transaction to be orphaned.
• The payment gateway flagged the transaction for review due to regional or amount rules.

1. Close the casino days mobile or desktop browser tab entirely.
2. Open a fresh browser window and log in again.
3. Go to the deposit page and check for a pending transaction notification.
4. Look in the transaction history for a deposit entry with a pending status.
5. If you see the pending entry, wait and refresh the page every ten minutes for up to one hour.
6. If no entry appears, contact your bank or payment provider to confirm the transaction was completed to the merchant.
7. Request a screenshot of the successful transfer from your bank.
8. Log back in and check if the balance updated in the meantime.
9. If still missing, go to the support chat and provide the bank screenshot along with the deposit reference number.
10. For casino-days7.com/ users, also verify that the deposit method is supported on the mobile version.
11. Ask the support agent to manually match the incoming payment to your account.
12. Do not initiate a second deposit until the current one is resolved, to avoid double charge.

Identity Verification (KYC) Stuck or Documents Rejected

The player uploads documents but the verification status remains under review or shows a rejection message.

• The document photo is blurry, cropped or has glare.
• The file format is not accepted, such as .heic or .pdf instead of .jpg or .png.
• The name on the document does not match the account name exactly, including a middle name.
• The address proof is older than three months or shows a different address from the one registered.
• The selfie does not show the document clearly next to the face.

1. Open the account verification section in the casino days mobile or desktop profile.
2. Find the rejection reason written in red next to each document.
3. Retake the document photo in good lighting, flat on a dark surface.
4. Make sure all four corners are visible and no fingers cover any part.
5. Take a fresh selfie with the document held at chest level; ensure the text on the document is readable.
6. Convert the file to .jpg or .png before uploading.
7. Update your profile name to match the exact spelling on the ID, including any middle name.
8. Upload a new address proof with a date within the last three months.
9. If the address changed, first change the registered address in the profile.
10. Submit the new set and wait for the review message, which typically updates within minutes.
11. Check that 2FA is enabled if requested; this may block verification otherwise.
12. If the same document gets rejected twice without a new reason, contact support with the document images attached; ask them to manually verify.

Before you deal with any of these issues, always confirm your account email and set up two-factor authentication immediately after registration; these two steps prevent most delays and document rejections.